The best content is useless if it can't be found when needed. Many executives don't understand how activities done by a knowledge team translate into real business outcomes and do not support these programs with the adequate resources for success. Rolling out knowledge management for customer service is an effort that involves time and resource commitments from many departments within a company. Worries about cultural readiness and adoption. With the advent of the internet, there has been increased interest in using taxonomies for structuring information for easier management and retrieval. Taxonomies are even more wide spread with applications including post codes (zip codes) used by postal services, and job categories used by tax collection agencies. Taxonomies are the basis of classification schemes and indexing systems in information management such as the Dewey Decimal System. The node at the top is called the root, and the nodes at the bottom are called leaves. A tree is like a simplistic sketch of a real tree - though normally it is drawn upside down. This is a set of nodes and set of connections between the nodes such that for any pair of nodes, there is a unique path (sequence of connections) that connects them. In the simplest case a taxonomy is represented by a tree. As the Greek root "taxis" implies, it is about putting things in order. Normally, the aim of a taxonomy is to group things according to similarities in some respect such as similarities in structure, role, behavior, etc. It is correct that a modern Knowledge Management System is heavily reliant on IT systems, however, the task of knowledge management itself incorporates several other factors such as organizational processes and its people.Ī Knowledge Management System simply supplements the knowledge management process by providing data capture functionality, configurable processes, and the means to analyze, monitor, and share data, information, and organizational knowledge.įor any company irrespective of size and industry the utilization of a robust KMS is critically important for ongoing success, particularly for organizations that rely on data, knowledge, and information as part of their day-to-day operations.A taxonomy is a classification system. Whilst a Knowledge Management System is a technology solution and the overall task of knowledge management is facilitated by technology, knowledge management itself is not a technology discipline, knowledge management as a process has been around for decades, emerging long before the internet and even computers themselves. Knowledge Management is Not a Technology Solution in Itself. Knowledge Management is about people and processes
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